Centris Agents Know how to Protect What's Important to Your Customers

Predictions: Call Center Changes for 2018

There is nothing more important than the safety of our homes and families. We all want the peace of mind knowing that when we are away from home, or sleeping at night, our home and loved ones will be safe and secure.  Perhaps no one understands this better than the Security Industry. This industry has seen much growth in recent years along with the services they provide. No longer is it just an alarm system, but today’s home security provides 24/7 monitoring. In an effort to provide the best round-the-clock protection for their customers, many Security companies have reached out to call centers to help field a variety of customer issues.

Centris Information Systems has worked extensively with Security companies providing initial customer support for the following:

  • Gathering new customer information
  • Appointment setting and management
  • Order taking
  • Answering customer questions regarding security options
  • Trouble-shooting
  • Billing solutions and payments
  • Customer satisfaction surveys
  • Email Support

With Centris, You'll Receive:

  • 24/7/365 Support: We are available to assist your customers every hour of the day and every day of the year
  • Accent Neutral Bilingual Support: Our agents are fluent in both Spanish and English for clear communication in both languages.
  • Deep Understanding of American Culture: 70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
  • Customer Care Experts: We provide a variety of customer care functions enabling your security company to provide the continual monitoring of your customers’ homes and businesses.

Contact Us

Let us take care of your valuable customers at up to 50%-70% less than our U.S.-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

Connect with us

Centris Information Services
119 W. Tyler St. , Suite 260
Longview, TX 75601
1-800-530-4897

kudos@centrisinfo.com
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Get a quote today and see how much we can save your company!

Let us take care of your valuable customers at up to 50%-70% less than our US-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

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