Improve Customer Service, CSAT, and Revenue with Contact Center Outsourcing from Centris
Ecommerce companies and retailers know that providing fast, friendly, effective customer support through multiple channels is imperative to their bottom line. Today’s shoppers expect immediate answers to their questions regardless of how they choose to interact with you – social media, email, phone, or chat.
At Centris, we specialize in supporting the ecommerce and retail industry with multi-channel support in both Spanish and English. With our nearshore business model, we offer our clients up to a 70% savings over other U.S.-based call centers, all while improving quality.
Our agents have extensive experience meeting and exceeding key metrics for inquiries related to customer service, direct response, technical support, catalog orders and ecommerce. Our proven track record includes increasing average order value, conversion rates and, most importantly, customer satisfaction.
With Centris, You'll Receive:
Let us take care of your valuable customers at up to 50%-70% less than our U.S.-based competition. Looking for a partner for your call/contact/support center services? See if we can help!