Improve Customer Service, CSAT, and Revenue with Contact Center Outsourcing from Centris

Ecommerce companies and retailers know that providing fast, friendly, effective customer support through multiple channels is imperative to their bottom line. Today’s shoppers expect immediate answers to their questions regardless of how they choose to interact with you – social media, email, phone, or chat.
 
At Centris, we specialize in supporting the ecommerce and retail industry with multi-channel support in both Spanish and English. With our nearshore business model, we offer our clients up to a 70% savings over other U.S.-based call centers, all while improving quality.
 
Our agents have extensive experience meeting and exceeding key metrics for inquiries related to customer service, direct response, technical support, catalog orders and ecommerce. Our proven track record includes increasing average order value, conversion rates and, most importantly, customer satisfaction.

With Centris, You'll Receive:

  • 24/7/365 Support: We are available to assist your customers every hour of the day and every day of the year
  • Accent Neutral Bilingual Support: Our agents are fluent in both Spanish and English for clear communication in both languages.
  • Deep Understanding of American Culture: 70% of our agents lived in the U.S. and bring a strong understanding of the culture including slang and other cultural references.
  • Ecommerce and Retail Customer Service Experts: For over 20 years, we’ve been helping ecommerce and retail companies provide impeccable customer service to their valuable customers through voice, live chat and emails.

Contact Us

Let us take care of your valuable customers at up to 50%-70% less than our U.S.-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

Connect with us

Centris Information Services
119 W. Tyler St. , Suite 260
Longview, TX 75601
1-800-530-4897

kudos@centrisinfo.com
©2017 centrisinfo.com

centris agent

Get a quote today and see how much we can save your company!

Let us take care of your valuable customers at up to 50%-70% less than our US-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

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