For more than 30 years, Centris has provided dedicated bilingual contact center teams that operate as a seamless extension of the organizations we support. Our agents deliver consistent, professional service powered by Sophia — our in-call AI assistant — strengthening customer relationships, improving efficiency, and helping your business grow with confidence.
Trusted across insurance, healthcare, retail, security & more
Sophia is more than a transcript engine. She listens, reads the room, suggests the next move, and scores every interaction — in real time, bilingually.
Every word captured, in English and Spanish, with sub-second latency. Full record, every call, every channel.
Live read on tone — frustrated, recovering, advocating — surfaced as the call moves. Coaching becomes specific, not vibes.
Suggests the right line, the right policy, the right escalation. Agents stay in control. Accept, rewrite, or skip.
AI and machine learning score every interaction across every channel. No sampling, no surprises, no missed coaching moments.
A live call moves through five steps. AI does what AI is good at; trained bilingual agents do what humans are good at. Neither replaces the other — they hand off in milliseconds.
Sophia transcribes the call — EN/ES — and detects tone, intent, and language shift.
Pull customer history, relevant policy, prior contacts, and sentiment trajectory in under a second.
Surface the next line, the right offer, the right escalation — with a confidence score.
The agent stays in their voice. Accept, rewrite, or take the call somewhere only a human can.
The CRM note writes itself. Sentiment shift, action items, language preference — logged before the call ends.
Centris delivers human expertise and AI-driven efficiency in one package — helping organizations improve service quality, reduce costs, and scale operations without compromise.
Where humans are powered by AI. Centris blends AI efficiency with real bilingual agents to deliver smarter, more empathetic customer care — at the speed of live conversation.
Learn moreNearshore bilingual support across voice, chat, and email. Our agents work as a seamless extension of your team, in your tone, on your hours.
Learn moreSkilled teams in Mexico take on the back-office work that slows you down — so your in-house operation can focus on the work only you can do.
Learn moreIncrease customer retention, lift conversion, win market share. Our teams handle the moment your customer's ready to buy — in either language.
Learn moreA personalized approach to building rapport, optimized for retention. Steal share from competitors who can't match the same level of care.
Learn moreLet your customers tell you what they want directly. Real conversations, structured insight — fuel for the next product, the next campaign, the next quarter.
Learn moreAI and machine learning capture, transcribe, and score every interaction — across every channel. No sampling, no surprises, no missed coaching moments.
Learn moreA sensitive, respectful approach to debt recovery that protects the customer relationship while moving the balance. Empathy at scale.
Learn moreA first line of defense that actually solves the problem. Our agents are trained in your product and your tone — so the customer never has to wait for a human to call back.
Learn moreA complete software suite for modernizing quality assurance in contact centers — with our in-call AI assistant Sophia at the core. Real-time transcription, sentiment, suggestions, and automated CRM notes, in one bundle.
Move the sliders to explore an illustrative savings scenario. The result uses assumptions, not a Centris quote. Actual costs and quality-review coverage depend on your program. Numbers update as you adjust the inputs.
vs. running the same volume on a U.S.-based or single-language center. Includes labor, real estate, tech stack, QA coverage gains.
From a stressed customer filing a claim to a patient navigating a self-service portal — the conversation is the brand. We've spent three decades learning yours.
If you're in an accident, filing a claim is stressful. Our agents are trained to walk customers swiftly through the process — empathetically, accurately, in either language.
→ Read more
Patient Advocacy, RCM, Soft Collections, Scheduling — supported by bilingual agents trained in HIPAA-compliant workflows.
→ Read more
Voice, live chat, email — your customers reach you wherever they are. We help retail and e-commerce brands keep that experience consistent and on-brand.
→ Read more
Customers trust the security industry with what matters most. We hold up that promise with bilingual agents trained to triage and escalate with calm precision.
→ Read more
In utilities, being there when it matters most isn't a slogan — it's the brand. Centris keeps that promise live, in two languages, through outages and ordinary days alike.
→ Read more
We also serve fast-casual restaurants, finance, waste management, warranty & claims operations, and parking operators.
→ All industriespotential savings of up to 45% vs. U.S. contact centers
The numbers behind the relationships. Real outcomes, real customers, written up so you can see the work — not just the marketing.
A healthcare technology and services firm came to us to extend Spanish-language patient support. Three years later, Centris also handles Patient Advocacy, RCM follow-up, and QA scoring.
Read the case study →
This auto insurance company cut customer service spend by 50% after outsourcing to Centris — while measurably improving NPS, claim handling time, and Spanish-language coverage.
Read the case study →Direct answers — no sales theater. If something here doesn't match your situation, the demo conversation is the right place to dig in.
Pilot programs typically launch in 30–45 days from signed agreement: weeks 1–2 are knowledge transfer and call-flow design, weeks 3–4 are agent training and shadowing, week 5 is soft launch with QA double-coverage. Full ramp to target volume usually takes 60–90 days.
Pricing depends on staffing, coverage, channels and the complexity of your work. Request a scoped proposal to confirm the pricing model, included services and minimum commitments. The calculator provides an illustrative estimate; actual savings depend on your current operation.
Security requirements are reviewed as part of program planning. Discuss the applicable controls, data access, retention requirements and supporting documentation with our team during procurement. Confirm the scope of any required assessment or agreement for your engagement.
No. Sophia listens, drafts, and recommends — the human decides. The model is augmentation: AI handles knowledge retrieval, sentiment tracking, real-time translation cues, and post-call QA so agents can focus on the conversation. Customers still talk to a person.
Centris provides bilingual English and Spanish support through its nearshore teams in Mexico. Discuss any additional language or translation requirements with our team to confirm availability and scope.
Share your CRM, telephony and workflow requirements during scoping. We will review access permissions, data flows and integration options with your team. Supported connections, implementation timing and responsibilities are confirmed for each program.
Sophia auto-scores 100% of calls on adherence, empathy, resolution, and compliance — versus the typical 2–3% manual sample. Human QA analysts review flagged calls and coach against trends weekly. You get a live dashboard plus a weekly digest.
Contract duration, notice periods, any fees and transition responsibilities are defined in your agreement. Discuss data access, retained records and handover requirements before signing so both teams understand the transition process.
Fill out the form on our contact page and we'll get in touch ASAP. Plus, we'll send you our guide to moving contact center operations to Mexico — what works, what doesn't, and what the first 90 days actually look like.