Technology
Centris technology can help grow your business.
Reliability:
Centris' solutions provide the capabilities you need the most with the reliability expected by your customers. We have constructed an awesome combination of robust equipment, experienced staff, and quality management practices so that you can deliver premium solutions to your prospects and customers. Centris brings you:
- Three Nortel DMS-250 switches, the most reliable long-distance switch in the telecommunications industry; capacity capable of 90,000 simultaneous conversations
- Redundant servers and applications to deliver maximum uptime
- Wholesale telecommunication circuits for the lowest telco charges available
- Enormous data and VoIP capacity
- Stout security currently protecting 15,000 credit card transactions per day
- 20 Years of production systems design, development and management for 24x7 operations
| Emergency! On August 14, 2003, parts of the Northeastern United States and Southeastern Canada experienced widespread power blackouts. During that outage and the hours after, our systems saw a 300% increase in traffic. Our solution and our customers came through with flying colors. |
Capabilities:
When you join with Centris, we bring significant technological capabilities to your campaign. We understand the mission is retention, cultivation and acquisition of customers via communication – whether verbal, chat or e-mail.
Let Centris help you design and implement cost-effective automated solutions that enhance your customers’ experience (by providing quick and efficient service) while delivering results to your bottom line.
Information:
You need vision into a critical aspect of your business - communications with your customers or perspective customers. One of the primary complaints that companies who outsource call center services have is lack of information regarding their calls.
If you can’t measure it, you can’t improve it. That’s our attitude.
Centris provides an array of information about your calls: from on-line real time call recordings to web based reporting of call information presented in graphical format to allow action if needed.
Data Security:
There have been numerous stories over the past few years where companies have lost Social Security numbers, credit card numbers and other critical personal information from their databases. Centris processes in excess of 15,000 credit card transactions per day – we understand security.
Services that store customer data reside in secure areas, accessible by biometric scanning devices. Multiple layers of network security protect internal data through the use of firewalls and proxy servers. Our network is monitored using automatic distribution of alarm information to our Platform Management personnel.
Centris undergoes ongoing security audits by outside organizations and is compliant with payment card industry standards (PCI). |
