Technology : Web Share

Use Centris Web-Based Screen Sharing to enhance customer experience.

Centris agents can show solutions to customers’ problems on their desktop while providing verbal explanation over the phone. With the customer’s permission, an agent can see the customer’s computer screen and even remotely control his or her keyboard and mouse.

Key Benefits:
1. Increase productivity by adding desktop sharing capability to everyday communication.
2. Reduce operational costs associated with customer acquisition and customer support.
3. Increase sales by enhancing interaction with customers and prospects.

Easily show any Web page or document and demo any software application.
With Centris’ Web Share, agents can view Web pages, share account information, and tour applications with customers around the globe as easily as if they were side-by-side.  Instantly sharing business-critical information or Web content greatly enhances your customers’ online experience, improves revenue and sustains customer loyalty. 

Provide remote support and remote maintenance.
Switching presenter rights allows agents to see the computer screen of your customer. In addition, Centris can request remote keyboard and mouse control to solve technical problems quickly and easily.

Web Share technology is completely secure.
Session information transmitted between computers is compressed and encrypted to ensure that your sessions are always secure.

Centris delivers performance you can count on with a rich set of features, always-on reliability, and high-level security.