Centris Services : Telco Services

Telecommunications

Centris began operations in 1988 by providing operator services to payphones following deregulation of the telecommunications industry. During those nearly 20 years, we developed the most comprehensive automation and live agent solutions in the industry serving LEC, IXC, hospitality, and payphone customers.

We are experts at serving the OS and DA needs of your customers. In addition, we are prepared to be your first-line of customer care. You are offering many more products in your bundle and we are prepared to serve your customer in any way you choose.

We've built redundancy and reliability into all aspects of our platform and network. Redundant inbound routing options, fault-tolerant systems, best-in-class switching on our Nortel DMS250, and real-time monitoring/reporting testify that you can rest assured that Centris is serving your customers 24x7x365.

Our Telecommunication Services include the following:

Multilingual Operator Services

• Customized Branding
• Customized Call Handling
• Helpful instructions for your customers and transfers to your Customer Service department
• Flexible Rates (charged to your customers)
• Call Completion for all jurisdictions
• Billing Options for Bill-to-Origination, Collect, Credit/Calling Card, and Third-Party
• Validation using both standard databases (LIDB, LNP, WNP...) and customer-specific databases
• Special Handling for handicapped callers
• Multi-lingual Agents

Centris has not only built a robust set of automated features to serve both Operator Services and Directory Assistance, we have also custom tailored many to the specifications of our customers. This allows us to serve more spoken languages and offer more billing and delivery methods. That means higher automation rates and more money in your pocket.

We offer customizable validation and rating plans and supply call records in EMI, text, and CSV formats. We work with your regulatory certifications and business processes to reduce processing time and maximize revenues and profits.

Multilingual Directory Assistance

• 2 Listings per Call is available
• Custom Branding
• Local and National Databases
• 800 Numbers
• Reverse Listing Search
• Instant Credits for incomplete or incorrect listings
• Call Completion
• Special Handling for handicapped callers
• Multi-lingual Agents

Centris offers a top-notch automated platform and backs that up with highly trained and experienced agents for find the right number quickly.

Specialized Functions

Centris takes pride in performing critical processing functions such as BLV/I and Emergency calls that require more from our agents and our technology. These services are successful through data and switch integration that our experienced IT staff can guide.