Marketing Surveys
Understand your customers by outsourcing to Centris
Customizable to any industry.
How was your recent stay at our hotel? Was our staff courteous? What can we do better? You need answers, and Centris asks the questions.
Centris provides advanced contact center solutions and strategic business intelligence. Through our talented and skilled team of agents in Mexico, we help our partners increase customer retention, sales, and increase market share.
With more than 30 years in Operation Centris offers not only the vast experience over many industries but is 100% bilingual to tap into and grow an ever-expanding Hispanic market.
With our nearshore business model, Centris provides up to a 45% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
Gain insightful business intelligence through marketing surveys
Centris has a long history of developing marketing surveys that are an integral tool to knowing and understanding your customers. When you partner with Centris, you get market survey support that provides clear insights into your business along with a strategy with will enhance your customer experience.
Let our agents conduct your market surveys and analyze the data collected. We know how to customize surveys for any industry and then analyze the results. We provide a thorough report that details the customer experience, giving your business a clear perspective on how you’re doing. We also make strategic recommendations for improving the customer experience and develop a plan to implement and support those changes.
We operate two contact centers in Mexico, providing end-to-end survey solutions in English and Spanish. We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for surveys through traditional voice, live chat, emails, social media, or text messaging, you can rely on Centris to provide a high-quality experience for your customers.
We operate three contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.