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Choosing and Planning for a Bilingual Call Center

Things to Consider When Choosing a Call Center.
Choosing a call center is one of the most important business decisions you will ever make. We’ve made it easier for you by investing a lot of time to provide you with answers to the most commonly asked questions. Click here to download FREE booklet in PDF format.

The Hispanic Customer Service Experience – Making Your Business Latino-Ready and Latino-Friendly
Providing outstanding customer service is important with all customers, and the Latino customer is no exception. Grow your business by learning how to attract one of the fastest-growing segments of the U.S. population. Click here to download FREE booklet in PDF format.

Related Industry Links

SOCAP International
The core purpose of SOCAP International is to advance customer care through education and networking. Click here to visit www.socap.org.

American Teleservices Association
The American Teleservices Association (ATA) is the only non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Click here to visit www.ataconnect.org.

McDonald Marketing
McDonald Marketing is a full-service marketing communications and advertising firm, specializing in marketing to Hispanics. From brand architecture to strategic planning, creative development, media planning and buying, mystery shopping and operational readiness consulting, McDonald Marketing can help your business cultivate Hispanic consumers emotionally, rationally and with cultural relevance. McDonald Marketing was named one of the “Top 50 Hispanic Ad Agencies” for 2007 by Advertising Age. Click here to visit www.mcdonaldmarketing.com.