Chat & Email

The speed and simplicity of online shopping shouldn’t be plagued by slow responses to shoppers’ questions.

Give your customers the help they immediately desire with Centris live chat. Choose the program that fits your customers’ needs – email, live customer service chat, or telephone support – and keep online shopping convenient and hassle-free.

Centris’ live chat support has been shown to reduce shopping cart abandonment, increase sales conversion, improve customer satisfaction, lower support costs, and help you keep up with the competition.

Centris has dedicated account teams that can grow as you grow – from supporting simple email and “off the shelf” chat software to more sophisticated interactive technologies. In addition, with Centris’ flexible technology architecture you can bring along your existing email, chat, and CRM platforms and easily integrate into Centris’ call center environment.

Centris’ Live Chat Services enable you to:

• Improve customer service and satisfaction through faster, personalized response
• Increase conversion rates and generate more sales online
• Increase productivity through concurrent transaction handling
• Lower operating costs by deflecting costly toll-free calls to chat

Centris’ Email Knowledge Base

Our Email Management Knowledge Base is integrated across communication channels and driven by customer interactions, automatically learning and adapting to ensure that content remains accurate and relevant. Agents quickly respond to customer service inquiries and suggest solutions to the customer based on email inquiry content analysis.