Will the economy improve or stagnate this year? What will the election mean for business and customers?  How will future events unfold and affect your business? Regardless what happens, you need to run your business, keep customers happy and generate … Continued

Leading internet firms have set 6 June as the World IPv6 launch day. IPv6 is the new net address system that replaces the current protocol IPv4, which is about to run out of spaces to allocate. Web companies participating in … Continued

You can’t manage what you can’t measure, which is why service level agreements (SLAs) are so vital inoutsourcing relationships. Creating SLAs that help the bottom line requires focusing on business outcomes, adapting SLAs as business needs change, and making them … Continued

Talk to anyone in the software industry and in less than 5 minutes you will hear the phrase ‘social media’. Whether it’s accelerating revenue cycles, improving employee relationships or providing customer service, social media is the new elixir. Companies are … Continued

The rise of Mexico as an sourcing destination should come as no surprise, but the next few years will determine whether the country has the right vision and the right strategies to cultivate new sourcing centers in under-developed, but potentially … Continued

Book Review Kelly McDonald reveals diversity marketing strategies and how to approach different demographics in her new book, HOW TO MARKET TO PEOPLE NOT LIKE YOU: “Know It or Blow It” Rules for Reaching Diverse Customers. McDonald introduces diversity marketing … Continued