Call Center Services
Every business must grow to survive. We understand that our BPO (Business Process Outsourcing) call center operations exist to Acquire, Grow, Cultivate, and Retain customers on behalf of our business partners – You.
As a savvy business person, you already understand that outsourced call center services are not about cost but rather, return on investment (ROI) which includes impact (positive or negative) on your business.
Some of the services we provide using our multilingual agents are:
Letting Centris handle your company’s inbound first-level service calls, based on your requirements, allows your upper-level support staff the freedom to focus on your most critical and complex concerns. We partner with you to develop the customer-centric program filled with agents immersed in your business rules and culture.
Level-1 Help Desk, Trouble-tickets
Does your technical support staff answer the same repetitive questions over and over? Our highly trained agents are available 24/7 to handle your Customer Support needs. Calls that need to be escalated can be transferred to your Level-2 staff without inconveniencing the customer.
You are planning an advertising campaign and need a Call Center to field responses. Join with Centris to help you capture lead information and acquire new customers. We will work with you to develop programs specific to your needs to enhance your customer’s purchasing experience. We also offer up-sell and cross-sell programs. You tell us what you want and we do the rest.
Inbound IVR
After you send out the brochures or launch the television commercial, let our inbound IVR present your message to prospective customers. Using the Centris Inbound IVR with agent opt-out, allows you to build your customer-base affordably and effectively. Find a particularly hot lead? We will gracefully transfer the call to your sales team.
Order Taking
Our Customer Support Representatives deliver the highest care in servicing your inbound order processing and inbound order fulfillment needs on each on every customer contact. Our highly-trained order fulfillment staff members are not only courteous, but also motivated to provide additional value to your company. It is this dedication to services that we provide which will keep your clientele coming back again and again.
How was your recent stay at our hotel? Was our staff courteous? What can we do better? If you need answers, Centris can ask the questions for you and help get the answers. Using our outbound IVR to connect with your customers on a cost-effective basis, we can deliver the information to you. Choose between connecting back to a live agent and letting the customer record their responses with our IVR driven menus with message recording option. You can get the feedback you need for the future.
Centris can help you realize the maximum amount of revenue for each of your customers. From qualification to pre-charge-off collections, we implement your policies as our standard operating procedures. You can trust Centris with your critical data. We are fully compliant with the Payment Card Industry Data Security Standard (PCI) and handle more than 15,000 credit card transactions daily!
You want your business to grow by leaps-and-bounds. However, sometimes those leaps are particularly difficult to forecast. Centris “has you covered” when we serve as your overflow agent group. You are prepared in the most cost efficient way for seasonal increases or unplanned events when we are standing ready.
Warm-Transfer
Sometimes, an in-house expert is the only one who can best serve a customer. Based upon your instructions, our agents will transfer callers to your in-house experts quickly and smoothly.