Customer Support
Provide outstanding customer service by outsourcing to Centris.
Centris provides advanced contact center solutions and strategic business intelligence.
With more than 30 years in Operation Centris offers not only the vast experience over many industries but is 100% bilingual to tap into and grow an ever-expanding Hispanic market.
With our nearshore business model, Centris provides up to a 45% savings over U.S.-based call centers, all while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
Optimize Efficiency By Outsourcing Your Customer Support
Trust the customer support experts at Centris to deliver excellent results and improve your overall customer satisfaction.
Contact Us to Learn More About Our Customer Support
Reach out to Centris to speak with a team member about how we can deliver exceptional ROI through our customer support solutions. Our services can scale to meet your needs. We can answer any questions you may have about our available options.
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How Does Outsourced Customer Support Work?
When a customer calls in or reaches out, an outsourced customer support team handles any and all inquiries regarding order updates, resolving any issues, or general questions. By outsourcing your customer support, you can free up time and resources for members of your in-house team. The outsourced team will provide effective customer support in the meantime, fostering more positive relationships with your customers.
Upon receiving any customer inquiries or complaints, the outsourced support team will follow a set of standardized procedures set by the company. They will follow these steps to conduct any troubleshooting. If necessary, they are trained to escalate the situation to the next support tier to resolve the issue.
Benefits of Outsourcing Your Customer Support
24/7 Availability
Outsourced support teams are often available to answer inquiries outside of normal business hours. This helps resolve issues faster and get the customer to their desired outcome, which helps improve satisfaction. This accessibility goes a long way in setting you apart from the competition.
Cost-Effectiveness
Dealing with customer inquiries can take up time and resources. If your team is constantly getting pulled away to deal with customer inquiries or complaints, it means they won’t be able to focus on their normal tasks. Outsourcing your customer support leaves that area to professionals while your team can be at their best. This also reduces overhead costs by maintaining an in-house support team.
Specialized Expertise
Trust your customer support to a dedicated team that has the proper training, resources, and experience dealing with customer complaints and inquiries. This experience leads to faster resolution times and a consistent customer support experience overall.
The Centris Customer Support Process
Step One: Contact Us
Reach out to Centris today to learn more about our outsourced customer support options. We can answer any questions you have about how it works.
Step Two: Customer Support Implementation
We will work with you to develop the standardized procedures our agents will use when dealing with customer inquiries or complaints. We will also determine the number of agents necessary depending on the size of your business and your customer support needs.
Step Three: Enjoy Improved Customer Satisfaction
With Centris, you will start to see more customer satisfaction with how fast we resolve any inquiries or complaints. This will create a better brand image and show your customers that you take every action to fix their problems.
We understand how vital customer support is to the success of your company
Become a more efficient business by outsourcing your customer support to Centris. We stand by ready to take over your customer support needs and help your customers get the answers they need faster.
Centris has a long history of utilizing business intelligence and presenting it back to the client to assist in the clients overall strategy to deliver a more effective and efficient customer service experience.
Some of our common customer support services include:
... just to name a few.
We operate three contact centers in Mexico, providing end-to-end customer service solutions in English and Spanish.
We are PCI and HIPAA compliant and ensure all our programs meet necessary regulations.
Whether you are looking for traditional voice services, live chat, emails, social media, or text messaging services, you can rely on Centris to provide a high-quality experience for your customers.
Why you should invest in a Nearshore Contact Center Facility?
Focus on your CORE business and leave your calls to us!
Spend your time more productively by letting us focus on providing your customers outstanding support.
Handle seasonality
Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
Forget about recruiting
Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
Diversity
Having more than one contact center is handy when the unexpected happens. Centris has multiple locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.
Train the trainers
With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
Fill out the form below and see why Centris is the right choice for your call center support.