Benefits of Nearshoring

If your company needs a contact center that can provide a customized solution, Centris Information Services is your partner. We serve as your trusted advisor through flexible design, implementation, and production. 

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Why you should invest in a Nearshore Contact Center Facility.

  • Focus on your CORE business and leave your calls to us! – Spend your time more productively by letting us focus on providing your customers outstanding support.
  • Forget about recruiting – Just tell us the profile of your agents and we’ll do the rest. We provide the highest quality training to make sure everyone’s on the same page.
  • Train the trainers – With us, you just need to train one group. After that, our team will develop training material and methodology to keep training new recruits.
  • Handle seasonality. Most businesses experience periods of high and low call volume. Centris’ workforce management system allows us to be prepared and hire more agents or reduce your seat count depending on the season.
  • Diversity – Having more than one contact center is handy when the unexpected happens. Centris has two locations that can handle each other’s calls during snow storms, heavy floods, power outages, strikes, or other unexpected situations.

Location, Location, Location

Being near the US is beneficial because:

  • Work in the same time zone as your agents.
  • No more expensive trips to South America or Asia. Many major hubs in America offer direct flights to our call centers. Houston to Monterrey is just and hour and a half. Dallas to Monterrey is just an hour and 45 minutes.
  • Our proximity to the U.S. means we understand American culture.

Connect with us

kudos@centrisinfo.com | ©2017 centrisinfo.com

centris agent

Get a quote today and see how much we can save your company!

Let us take care of your valuable customers at up to 50%-70% less than our US-based competition. Looking for a partner for your call/contact/support center services? See if we can help!

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