Centris Information Services is a nearshore customer contact and call center focusing on bilingual call center and support services.

WHO WE ARE

A customer contact and call center started by two brothers based in Longview, TX, with major operations in Mexico. We’ve been helping our customers for We’re focused on providing high quality bilingual call and technical support.

WHAT WE DO

Centris works with your company to develop a custom contact solution. We help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support. That’s just the beginning: we also offer back-of-house services like web design and insurance claim processing.

HOW WE HELP

Centris provides up to a 40% savings over U.S. based call centers … all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States. Work closely with your team in Mexico: We encourage interaction agents. They’re part of your team.

Some of the services we offer

Understanding your customers

We know your customers are important to you. At Centris, a lot of our agents have either lived in the United States or have been influenced by American culture. That’s something you can’t get from call centers in Asia. If your customers sense a cultural disconnect they’re more likely to have a unfavorable experience with your company. We aim to provide service comparable to U.S.-based call centers.

“Thank you so much! You are very nice and very professional!”
Miss Stockwell
“I really feel like they care about me as a person, and not just me as a client.”
Clay
“I’m very thankful you assisted me today. You are very kind and helpful.”
Mr. Scott

Have questions? Ask our experts.

call center group photo

Not sure how Centris can work for your? We work with almost any business size, and can complement the call center you already have. Fill out the form on the right and we’ll get in touch to explain more about how we can help your business.

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Employee Spotlight

 

This month, we’re spotlighting Gaby Montes

Gaby is part of the Quality and Training Department and works directly as a Quality Analyst with one of our back-office campaigns. She was born in Mexico City and moved to Monterrey to study marketing. She graduated in 2009 from UANL and currently lives with her brother.

In her free time, Gaby enjoys listening to music, especially heavy metal and classical music. Her favorite colors are green, purple, and gray. She says, “You need to have a little bit of everything in your life,” which is why her favorite colors are so different. One of the things Gaby enjoys the most is reading her favorite book called “How To Win Friends And Influence People”. She also likes to pray, go to the movies, and eat sushi. Gaby loves to drink coffee and collects French coffee presses. Gaby considers herself a fan of Buddhism and meditation as it helps her clear her mind and touch basis with her inner self.

Her colleagues love her dedication and say that she is very passionate about her job. Gaby is well-spoken and a generous listener. She knows how to effectively connect with others and is very resourceful. Gaby is always willing to lend a helping hand to others by going the extra mile. We at Centris are very proud to have Gaby as part of our family.

call center employee spotlight