Bilingual Call Center and Contact Center Services

Let us take care of your valuable customers at up to 40% less. Looking for a partner for your call/contact/support center services? See if we can help!

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Centris Information Services is a nearshore customer contact and call center focusing on bilingual call center and support services.

WHO WE ARE

A customer contact and call center started by two brothers in Longview, TX. Centris has major operations in Mexico. We’ve been helping our customers for more than 20 years. We’re focused on providing high quality bilingual call and technical support.

WHAT WE DO

Centris works with your company to develop a custom solution: From call and contact center services to back-of-house support services like web design and insurance claim processing. We help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support.

HOW WE HELP

Centris provides up to a 40% savings over US-based call centers … all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States. Work closely with your team in Mexico: We encourage interaction with agents. They’re part of your team.

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What our are customers saying about Centris? See for yourself!

Continue to the videos page to see more.

Some of the services we offer

Understanding your customers

We know your customers are important to you. At Centris, a lot of our agents have either lived in the United States or have been influenced by American culture. That’s something you can’t get from call centers in Asia.

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Employee Spotlight

What’s the first thing that comes to you mind when someone says “IT guy”? We’re sure Julio isn’t what you were thinking. In our family, we are very fortunate to have Julio Castaneda as our unique and awesome “IT guy”. What makes him so special? Julio cares about everyone in our family, including all of our Kudos Specialists, our leadership team, the cleaning lady, and the guy who washes cars in the parking lot.

Julio demonstrates his caring for everyone in everything he does. He takes the time to walk the floor every day asking how everyone is doing and if there is anything he can do for them to help them in their jobs.

Passion and dedication are values he shares with his family. Julio has been happily married since October 2014 and recently become a father for the first time. We have been fortunate to share some of life’s most treasured moments with Julio. Seeing him transform every day with the joy his son Eduardo has brought to his family. “This is a wonderful experience in my life, the best”, says Julio of Eduardo.

Julio believes that in addition to his immediate family, his wife Luz Elena, and his son Eduardo, he also feels he has found a family working at Centris Information Services.

During his free time, Julio is a huge soccer fan and also practices Kung Fu. He looks forward to playing video games with his son Eduardo. What makes Julio successful is his core belief of always doing his best at all he does. We love you, Julio. We appreciate everything you do for our Centris family. Thank you for making us change our expectations of the “IT guy”.

call center employee spotlight