Centris Information Services is a nearshore customer contact and call center focusing on bilingual call center and support services.

centris call center worker in training

WHO WE ARE

A customer contact center based in Longview, Tx, with major operations in Mexico. We’re focused on providing high quality bilingual call and technical support.

call center trainer teaching a class

WHAT WE DO

Centris works with your company to develop a custom contact solution. We help you reach the ever-expanding Hispanic market with bilingual capability for call and technical support. We also spend significant resources developing our leaders to continually improve our processes and your bottomline.

call center employee taking call

HOW WE HELP

Centris provides up to a 40% savings over U.S. based call centers … all without sacrificing quality. We’re as close to the U.S. as you can be without being in the United States.

Contact Center Services

Understanding your customers

We know your customers are important to you. At Centris, a lot of our agents have either lived in the United States or have been influenced by American culture. That’s something you can’t get from call centers in Asia. If your customers sense a cultural disconnect they’re more likely to have a unfavorable experience with your company. We aim to provide service comparable to U.S.-based call centers.

“Thank you so much! You are very nice and very professional!”
Miss Stockwell
“I really feel like they care about me as a person, and not just me as a client.”
Clay
“I’m very thankful you assisted me today. You are very kind and helpful.”
Mr. Scott

Have questions? Ask our experts.

call center group photo

Not sure how Centris can work for your? We work with almost any business size, and can complement the call center you already have. Fill out the form on the right and we’ll get in touch to explain more about how we can help your business.

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Employee Spotlight

Juan Jose Martinez Alvarez, aka “John John,” was born November 22, 1971. He married in California (where he lived for several years) and is now the proud father of a ten and two-year-old. He believes marriage was the best decision ever made; it changed his lifestyle and made him a better person. John John has proven to be an example of responsibility and commitment in our team, accomplishing his goals and expectations. He gives his 100% effort to any task or project.

John John likes to play Xbox with his son and wife (he is lucky that his family likes to play with him and enjoys playing together). He also likes to watch movies often with his family, and when he does, his youngest child falls asleep and he loves it. One of his favorite sports is soccer, even though he only prefers to watch it.

He has been a part of the Centris family for three years and nine months, and has developed great skills as a customer service representative. His perseverance and consistency has turned him into one of our top performers. “What I like about my job is that every day I learn something new,” says Alvarez. “Since I started working here, I was able to feel that there are people that do care about me as a person. It is awesome to be her.” John John is a loyal and friendly person you can approach for great conversation. He likes to go beyond expectations at work, making sure that the customer on the other end of the line is happy and has a great day. He is a great role model for all us and shows every day how to resolve customers issues with passion. We are grateful for all his hard work.

call center employee spotlight